Help
Support
We’re a small team, and we read every message.
Tell us what you were doing and what happened. A screenshot helps.
We usually reply within two business days.
Common questions
I forgot my password
On the sign-in screen, tap Forgot password? and enter your email. We’ll email you a link: open it on your phone and choose a new password. No email after a few minutes? Check your spam folder.
I didn’t get the email to confirm my account
Check your spam folder. If you ask for another one, wait a minute between tries: for your security, emails to the same address are spaced out.
How do I bring in a bank statement?
Download a CSV or OFX file from your bank’s website, then in Kepvana go to Settings → Your records → Import a bank statement. It’s read on your phone. New charges wait in To review for you to add or skip; ones you’ve already entered are set aside.
How do I get my records for my accountant?
Settings → Your records → Year-end summary makes a PDF and spreadsheets of your year. They’re made on your phone and go only where you share them.
Does Kepvana read my receipts with AI?
Only if you allow it. You’re asked before the first receipt or statement is read, and you can switch it off in Settings → Privacy at any time. Typing expenses in yourself always works. How it works.
Where are my records stored?
In Canada, and only your business can see them. Read more in our Privacy Policy.
Which countries does Kepvana support?
Canada and the United States, with records in Canadian or US dollars, and GST/HST built in for Canada.
How do I delete my account?
In the app: Settings → Account → Delete my account. Or see how to ask us by email.